Privacy Notice Regarding Personal Data

 

PRIVACY NOTICE REGARDING PERSONAL DATA

 

a) Data Controller

Mamajoo Health & Products Inc. (“Mamajoo”), in accordance with Law No. 6698 on the Protection of Personal Data (“KVKK”), your personal data will be collected and processed by Mamajoo within the scope explained below as the data controller. Mamajoo, pursuant to Article 10 of the KVKK, has the status of “data controller” and this Privacy Notice aims to inform customers about the personal data processing activities carried out by Mamajoo under the relevant Law through the website https://www.mamajoo.com/ in question. For detailed information, you may review our Personal Data Protection Policy’. 

 

b) Purposes of Processing Personal Data

Within the scope of our Company, personal data may be collected in categories such as identity information, contact information, customer transaction information, transaction security information, and marketing sales information from our customers, potential customers, and website visitors.

Your personal data;

- For carrying out processes related to sale of goods/services, for managing customer relations processes, for carrying out activities aimed at customer satisfaction, for conducting marketing analysis studies, for carrying out advertising / campaign / promotion processes, for carrying out marketing processes for products / services,

- So that our Company’s products and services can be offered to you, so that registration and document arrangements can be made, to comply with information storage, reporting, notification, tax and other obligations as required by local and international legal regulations,

- To carry out your membership, orders, and payment transactions related to online sales, to provide logistics cooperation with third parties and ensure product shipment, to offer products and services, online behavioral advertising and marketing, measuring service quality, communication, auditing, promotions, to carry out communication,

- To present you with special advertisements, campaigns, advantages and other benefits to be provided for sales, promotion and marketing activities to be carried out for increasing the quality of services and products,

- To measure customer satisfaction, manage complaints, receive your opinions and suggestions regarding new services and products, to inform you regarding products and services, your complaints and requests,

- To contact you for the purpose of meeting IT system requirements, the necessity of support services, and transferring the necessary information to you regarding these services and products,

- To carry out traffic measurement and statistical analysis studies to be conducted for sales and marketing activities,

- To comply with information storage, reporting and notification obligations stipulated within the scope of the relevant legislation by official institutions, and to fulfill our legal obligations subject to benefiting from these services,

- For the purpose of determining and implementing our Company’s commercial and business strategies; managing financial operations, communication, market research, procurement operations (request, offer, evaluation, order, budgeting), managing internal company system and application management operations, managing legal operations,

- For purposes such as reviewing, evaluating and responding to requests received from official authorities or from you, your information will be processed within the scope of the Personal Data Processing Conditions and purposes specified in Articles 5 and 6 of the Law No. 6698.

 

c) Purposes and Groups of Transfer of Processed Personal Data

Your collected personal data may be transferred, limited to the realization of the purposes stated above, to;

- Individuals or organizations permitted by the Turkish Commercial Code, the Turkish Code of Obligations and other laws and legislation provisions,

- Public institutions and organizations authorized by law, administrative authorities and legal authorities,

- To real or legal persons from whom we receive services and with whom we cooperate in relation to product/service matters, to institutions with which we have agreed regarding the sending of communications we send to our customers, and to cargo companies that carry out delivery of orders placed through our online store to you, within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of the Law No. 6698.

 

ç) Method and Legal Basis for Collecting Personal Data

Your personal data are collected by our Company within the legal framework, from channels such as our website and other marketplaces, our call centers, and our social media accounts, verbally, in writing or electronically, as well as through other channels that may be established/created in the future; and limited to the existence of legal grounds such as: processing for the purposes stated above and for the performance of the contract, being explicitly required by law, your personal data being made public by you, being necessary for the establishment, use or protection of the right to be granted to you, and being necessary for Mamajoo to fulfill its legitimate interests and legal obligations in a manner that does not harm your fundamental rights and freedoms.

 

d) Rights of the Owner of Personal Data

In accordance with Article 11 of the KVKK, by applying to our Company;

To learn whether your personal data are processed, if your personal data have been processed, to request information about it, to learn the purpose of processing your personal data and whether they are used in accordance with their purpose, to know the third parties to whom your personal data are transferred domestically or abroad, to request correction if your personal data are processed incompletely or incorrectly, to request deletion or destruction of your personal data in the event that the reasons requiring processing of your personal data cease to exist, within the scope of evaluating within the framework of the purpose retention and legitimacy principles, to request notification of these transactions to third parties to whom your personal data have been transferred in the event of correction, deletion or destruction of your personal data, to object to the outcome if a result against you arises when your processed personal data are analyzed exclusively through automated systems, to request compensation for damages in case you suffer damage due to unlawful processing of your personal data, and you have rights.

 

If you submit your requests regarding your rights to Mamajoo by filling out the application form available on our website and sending them through the methods specified in the form, it will conclude the request free of charge as soon as possible and no later than thirty (30) days, depending on the nature of the request. No fee will be charged for the response up to ten (10) pages. However, if the transaction additionally requires a cost, a fee may be charged in accordance with the tariff determined by the Board.

Mamajoo Health & Products Inc.