Return Conditions

 

 

All our products are covered by the manufacturer’s warranty.

You can deliver your faulty product to our technical service together with the invoice or warranty certificate, or send it by cargo.

You can access technical service information from the warranty certificate and user manuals.

For malfunctions encountered during the warranty period, the shipping cost of the products you send belongs to our company. 

 

If you need technical service for our products:

 

You can bring the product to our technical service.

You can send the product to our technical service by cargo.

You can reach Grup Baby Technical Service by email and request information about the matter (Email: [email protected] ) send it.

For problems you encounter within the warranty period, you can get information by calling our phone number 0216 573 62 00.

 

 

RETURN TERMS

All defective products determined by authorized technical units can be returned.

The decision that the product is defective is made by authorized technical services. Defects encountered after this period will be evaluated within the scope of the warranty. 

 

However, return requests without a valid reason cannot be made under any circumstances in the following cases:

Products outside the scope; Products included in the entire hygienic group such as baby bottles, pacifiers, breast pads, breast pumps, etc., products with opened packaging or damaged packaging in gelatin, blister, or vacuum-packed products, washed textile products, products sold at a discount in the display / bargain corner and whose defect has been stated in advance, and all used products are exempt from the right of withdrawal.

 

You can return the product you purchased within 14 days from the day you receive it from the cargo by applying to customer services, free of charge without paying shipping costs, using DHL eCommerce . 

 

For all return transactions made within the periods required by the return procedure, you can send the products by cash on delivery using DHL eCommerce . 

Before sending the product, you must inform us of the reason for the return by calling our phone number 0216 573 62 00.

For shipments you make with companies other than DHL eCommerce  , the shipping cost must be covered by you; otherwise, cash-on-delivery shipments will not be accepted.

The product you wish to return must be flawless, complete, and in its original box, as it was at the time of purchase. 

The products you want to return and, if any, all accessories must be sent with their original box. 

When sending the products to our address, they must be kept in a way that the original box will not be damaged. 

 

Returns or exchanges of products that cannot be delivered complete and undamaged together with their box, packaging, and standard accessories (if any) are not possible.

The consumer must send the products they want to return with the original invoice and must place the invoice inside the package that is sent.

Returns sent without an invoice cannot be accepted; please return with a petition or return form that includes your order number.

The description fields and the reason for return on the return form must be filled in completely and carefully.

For products claimed to be defective, the preference for return or exchange must be stated on the return form without fail.

 

Address: Mimar Sinan Mah. Özgürlük Cad. No: 77/1 Sultanbeyli - ISTANBUL

Phone: (216) 573 62 00 (pbx)

 

 

Your return is first examined by the After-Sales Service unit, and if it meets the conditions stated above, the refund process is initiated.

After the inspection, the product price is refunded to your credit card within 3 business days.